Support
How can we help?
Answers to the most common questions about EasyPantry for iPhone, iPad and iPhone Duo. If you don’t find what you need, write to us. A real person reads every message.
support@easypantryapp.com
Getting started. No account to make.
Do I need an account?
No. There’s no sign-up and no login. Open the app and add your first ingredient.
What can I do for free?
The free tier includes up to 25 ingredients and 2 meal preps, unlimited recipes, saving recipes from other apps, the Meal Plan and cook mode.
Pro removes those limits and adds Scan Groceries, Craft Recipe, ingredients read from recipes you import, automatic expiration dates, custom storage locations, Apple Health sync, iCloud sync and Home Screen widgets.
What happens when I reach a free limit?
Nothing you’ve already added is deleted. You just can’t add more ingredients or meal preps beyond the limit until you upgrade or remove some.
Which devices does it run on?
iPhone, iPad and iPhone Duo. It works with Siri and Shortcuts, has a share extension for saving recipes from other apps, and with Pro, adds Home Screen widgets.
Pro, billing and refunds. All through your Apple Account.
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Pro Yearly Best value
$39.99 / year
Just $3.33 a month, 44% less than monthly
Starts with a 1-week free trial
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Pro Monthly
$5.99 / month
Pay month to month, no free trial
Prices are in US dollars and may differ in your region. Apple shows the exact price before you buy. Family Sharing is not enabled for EasyPantry subscriptions.
How does the free trial work?
The yearly plan starts with a one-week free trial, once per subscriber. If you cancel before the trial ends, you aren’t charged. If you don’t, it becomes a paid yearly subscription. The monthly plan has no trial.
How do I cancel?
Go to Settings → your name → Subscriptions → EasyPantry. Canceling stops the next renewal, and you keep Pro until the end of the period you’ve paid for.
Deleting the app does not cancel your subscription.
How do I get a refund?
All purchases go through Apple, so Apple handles refunds and we can’t issue them ourselves. Request one at reportaproblem.apple.com.
I paid, but Pro isn’t unlocked
Make sure you’re signed in to the App Store with the same Apple Account you subscribed with, then restore your purchase from the app. If it still doesn’t unlock, email us and include the date you subscribed.
What happens if Pro ends?
Nothing is deleted, and you can keep using everything you have. You go back to the free limits, so you can’t add more ingredients or meal preps past them, and while you’re over one you can’t rename those items or change their photos until you resubscribe or delete enough to get back within the limit.
The AI features, iCloud sync, Apple Health sync and Home Screen widgets stop working.
Sync, backups and new phones. A copy in your own iCloud.
Your kitchen is stored on your device. With Pro, you can turn on iCloud sync to keep a copy in your own iCloud account and use it across your devices.
We can’t restore lost data
We never receive a copy of your ingredients, recipes or meal preps, so if a phone is lost without iCloud sync or an iPhone backup, we have nothing to restore from. If your kitchen matters to you, turn on iCloud sync.
I got a new iPhone. How do I bring my kitchen over?
If iCloud sync was on, sign in with the same Apple Account on the new phone, install EasyPantry, and turn on iCloud sync. Your kitchen will download. iCloud sync is part of Pro, so your subscription needs to be active for it to download.
I use an iPhone and an iPad. Will they show the same kitchen?
With Pro, yes: turn on iCloud sync on both. Without sync, each device keeps its own kitchen.
My devices don’t match
Check that both are signed in to the same Apple Account, that iCloud Drive is on, that you have iCloud storage space free, and that both have an internet connection. Then open EasyPantry on each device and give it a minute to catch up.
Saving recipes. Share them from any app.
Tap Share on a recipe link in Safari, Instagram, TikTok, YouTube, Pinterest, Facebook or any other app, then choose EasyPantry. The recipe is saved to your recipe box along with where it came from. With Pro, its ingredients are read in and matched to your kitchen.
EasyPantry isn’t in the share sheet
Scroll to the end of the row of apps in the share sheet, tap More, and turn on EasyPantry. You can drag it higher in the list so it’s easier to find next time.
Reminders and notifications. Scheduled on your device.
Expiration warnings, thaw reminders and meal prep alerts are scheduled by your iPhone or iPad itself, based on the dates you’ve set in the app. Set an expiration date and choose when to be reminded, from 1 day to 1 month before.
I’m not getting reminders
Go to Settings → Notifications → EasyPantry and make sure notifications are allowed. Focus modes and Scheduled Summary can also hold them back. Also check that the item actually has an expiration date or thaw reminder set.
Meal Plan and Apple Health. Check off a meal and the day adds up.
The Meal Plan is where you put your meal preps on the days you’ll eat them and check them off as you go. Quick Add covers anything else you eat. Each day adds up its calories, protein, carbs and fat from the nutrition you’ve entered.
How do I send my meals to Apple Health?
With Pro, turn on Sync Meals to Apple Health in EasyPantry’s Settings, then allow it when you’re asked. From then on, each meal you check off is saved to Health with its name, calories, protein, carbs and fat. Uncheck or delete a meal and its entry is removed.
EasyPantry only writes to Apple Health. It never reads anything from it.
My meals aren’t showing up in Health
Check that Pro is active and that the switch is on in EasyPantry’s Settings. Then open the Health app → your picture → Apps → EasyPantry and make sure it’s allowed to write. Only meals you’ve checked off are sent, and a meal with no nutrition entered has nothing to send.
Scanning and recipe ideas. You check every result.
With Pro, EasyPantry can read a receipt, recognize groceries in a photo (Scan Groceries), suggest recipes from what you have (Craft Recipe), and estimate expiration dates. You always review the results before anything is added.
A scan missed or misread something
AI results can be wrong. Edit or remove the item before saving. For receipts, a flat, well-lit photo with the whole receipt in view works best.
The AI features stopped working
They need an active Pro subscription and an internet connection. They also have fair-use limits: Craft Recipe writes up to 40 recipes a day and 150 a month, and the other AI features have limits of their own. The limits are generous for normal use, and if you reach one, the app tells you when you can use that feature again.
What does a scan send?
A receipt is read on your device, and only its text is sent. A photo of your groceries is sent as a photo, resized and compressed. The Privacy Policy lists exactly what each AI feature sends.
Check allergies yourself
Recipe ideas and expiration estimates are suggestions, not food-safety or medical advice. Always check ingredients and product labels against your own allergies and dietary needs.
Your data and privacy. No account, and no ads.
There’s no EasyPantry account, and your kitchen lives on your device and in your own iCloud. The Privacy Policy explains exactly what leaves your device, and when.
How do I delete my data?
- Delete an item in the app and it’s removed from your device, and from iCloud on the next sync.
- Delete the app and its data is removed from your device.
- To remove the iCloud copy, go to Settings → your name → iCloud → Manage Account Storage → EasyPantry.
Can you erase what your server keeps?
Yes. To have the small device and subscription records on our server erased, email support@easypantryapp.com. This doesn’t cancel your subscription, which you manage through Apple.
See also the Terms of Use and the End User License Agreement.
Still need help? Write to us.
Email bug reports, questions, subscription problems or feature ideas to support@easypantryapp.com. A real person reads every message.
Email supportTo help us fix a problem faster, include:
- Your iPhone, iPad or iPhone Duo model and its software version
- What you were doing when it happened
- A screenshot or screen recording, if you can
EasyPantry has no accounts, so we can’t look anything up on our side. The details you send are what we have to go on.